Supplier Management Overview (QMS)

Veeva QualityOne Supplier Management allows you to track your supplier parent companies and supplier locations. You can report and track supplier quality processes such as supplier nonconformances (SNCR), supplier audits, supplier corrective action requests (SCAR), supplier change requests, and supplier COA submissions for each supplier parent company and supplier location. Additionally, you can invite suppliers as external users into your QualityOne Vault to collaborate on various supplier-related processes.

Supplier Management Objects

QualityOne provides the ability to manage details about a supplier through the Supplier Location and Supplier Parent object types in the Organization object. Supplier Management spans across multiple processes and uses the following objects and object types:

• Organization: Represents the details of the supplier organization.
  • Supplier Parent: This object type stores supplier parent organization details. Each supplier parent can have multiple supplier locations.
  • Supplier Location: This object type stores supplier location details. Multiple supplier locations can belong to a single supplier parent.
• Audit: Represents the information pertaining to an organization’s audits.
  • Supplier Audit: This object type stores supplier audits.
• Audit Finding: Represents the information pertaining to the findings discovered from an audit.
  • Supplier Finding: This object type stores audit findings discovered from a Supplier Audit.
• Audit Checklist: Represents a checklist used for audit purposes.
  • Supplier Audit Checklist: This object type stores audit checklists used for supplier audit purposes.
• Material Verification: Represents materials that require hazard control verification.
• CAR: Represents the corrective action requests created by a customer.
  • SCAR: This object type stores the supplier corrective action requests created by a customer that requires a supplier’s response.
• Change Control: Represents change requests that ensure each proposed change is adequately defined, reviewed, and approved before implementation.
  • Supplier Change: This object type stores the change requests made by suppliers.
• Checklist Design: Houses checklist templates to be used.
  • Supplier Audit Checklist Design: This object type stores supplier audit checklist templates.
• Inspection: Represents inspection data records.
  • Incoming Inspection: This object type stores data about incoming inspections performed on raw materials supplied by suppliers.
  • COA Inspection: This object type stores data about COA inspections performed on raw materials supplied by suppliers.
• NCR: Represents nonconformances.
  • Supplier NCR: This object type stores supplier nonconformances (SNCR).

External Collaboration Management

External Collaboration Management automates external user access to your Vault using a pool of shared External User licenses provisioned by creation, activation, and inactivation. You can assign an External Collaborator to respond to your request on a particular record and the External Collaborator is notified of the task by a corresponding email message. See Working with External Collaborators for more details.

Object-Level Comments

Object-level comments enhance collaboration with internal and external users (such as suppliers). You can work on a single record with internal team members or people outside the organization. Comments allow internal and external users to coordinate by tagging specific members to an object record, notifying the users for collaborative decision-making and discussion. You can add, edit, and delete comments in a single object record. See Using Object-Level Comments for more details.

Audit Checklists

You can ensure your audits address the necessary requirements by using an audit checklist. Use audit checklists to conduct internal and supplier audits to help identify audit findings. You can create, edit, and delete audit checklists and automatically create audit findings when completing and submitting a checklist. If configured, you can also perform audit checklists on an Apple iPad and an Android device. See Working with Audit Checklists for more details.

Material Verification Checklists

You can ensure your audits address the necessary requirements for materials by using a material verification checklist. Use material verification checklists to collect internal and supplier responses for all the hazards that require control for a given material. You can create, edit, and delete multiple material verification checklists as part of a single Audit. See Working with Material Verification Checklists for more details.

Supplier Portal for Nonconformances

You can access QualityOne Supplier Portal to collaborate with vendors. This feature allows you to participate in reviewing and updating nonconformance details and create any related items. See Using Supplier Portal for more details.

Automated COA Email Intake

You can allow assigned External Collaborators to upload COA files to COA Inspection records by email. This feature removes the dependency of training external users to use Vault so that the external user can directly upload a COA file once it is ready to an existing COA Inspection record. External users can also upload multiple COA files by replying to a Vault email notification. The first valid file is attached to that COA Inspection record, and the subsequent files are attached to a new record each, copying the same field values as the initial COA Inspection record - Vault copies these new records in a similar approach to the Copy Record action. See Working with COA Inspections for more details.